Privacy - Last update on September 25th 2018
This policy covers VOA GLOBAL Research and Consulting (part of Gravyky, LLC) use of personal information that VOA GLOBAL collects when you use voaglobal.com .
From time to time, you will be asked to submit personal information about yourself (e.g. name, company name, postal address and email address) in order to receive or use services on our website. Such services include purchasing reports, receiving newsletters, competitions, registering for events, completing questionnaires and submitting questions. By entering your details in the fields requested, you enable VOA GLOBAL to provide you with the services you select.
Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information VOA GLOBAL will act in accordance with current legislation, If you have questions or concerns regarding this statement then please contact VOA GLOBAL. Contact details can be found at the end of this Privacy Statement.
This policy may change without notice from time to time and we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our website for 30 days. Please check this page regularly for updates and changes.
The information collected
We ask for personal information (1) when you subscribe to our marketing promotion or alert services, (2) when you want to view detailed information about our products, (3) when you want to submit a question about our products/services to our customer service staff, (4) when you buy products, and (5) as an authorised user belonging to an organisation that has access to one or more Mintel subscription services. The types of personal information that we may collect on these pages are name, company name, title, mailing address, business description, e-mail address, phone number, and fax number.
Registering on VOA GLOBAL sites as is optional. If you choose not to register or provide personal information, you can still use the public VOA GLOBAL Websites. However, you will not be able to purchase items or receive email alerts, and you may not be able to access our subscription services. Separately, you may choose to sign-up to receive promotional or marketing information from VOA GLOBAL by selecting the appropriate option.
VOA GLOBAL views all personal information that it collects as a valuable and confidential asset of which we take great care to ensure its safety.
What we do with the information collected
When you visit this site your IP address is recorded. We use your IP address to help diagnose problems with our server and to create statistical reports about usage. Your IP address is used to help identify you when you buy from our site and to gather broad demographic identification that will not be tied to your identity.
The Inspectlet service records user sessions to playback so that we can assess user journeys on our site. This includes mouse movements and clicks on our pages alongside some identifying information about our visitors, their location and website activity.
“If You reside outside the United States, You understand that Your Personal Information may be processed in countries (including the United States) where laws regarding processing personal information may be less stringent than in Your country”.
We may share your information with third parties who assist us in providing our service to you,
VOA GLOBAL maintains a strict “no-spam” policy. We will not sell, trade, rent or lease your personal information to others without your consent. We use your personal information to provide requested information and to keep you informed of VOA GLOBAL commercial products and services to help ensure that the information we provide to you is relevant to your specific needs. If you do not wish to continue receiving marketing information, please notify us by email at email@example.com alternatively you can use our opt-out policy which is detailed below.
If permission is granted, user information may be used to send occasional emails containing offers from our partners. This will only ever be provided to users who have specifically given us permission to use their information in this way.
VOA GLOBAL will never use your data for anything beyond the reason stated and the permissions you grant us.
When you buy something, your information will be stored on our system to complete the buying process. It must be shared with an outside party in order to verify your credit card information. We also record information about your questions to us and your purchases so that we and you can keep track of what you’ve asked about or ordered directly on our site. Additionally, we may need to contact you about your questions and/or your orders.
We use e-mail addresses to send you the alerts, newsletters and marketing promotions you've requested, to answer the e-mail we receive and to communicate with you about publications, service levels and other areas of Mintel’s range which you have told us you would be interested in hearing about.
Third-Party Use of Your Information
When you buy something, another party must verify your credit card. In addition, the name of your company (but not your name or contact information) may be shared with one of our third-party suppliers depending upon the information you bought.
From time to time VOA GLOBAL may send marketing emails informing you of different products and services relating to VOA GLOBAL if you do not wish to receive these emails do not check the appropriate box when you register or alternatively you may unsubscribe as detailed below.
Access to Your Information / Opt-Out / Unsubscribe
If you no longer wish to receive our updates, newsletters and promotional communications you may opt-out of receiving these communications by following the directions in the email or forwarding the email to firstname.lastname@example.org prepending the subject line with the word “VOA GLOBAL UNSUBSCRIBE”.